Scam checker · The Calm Tech

Is this Australia Post “parcel” text a scam?

A text says your parcel couldn’t be delivered — tap here to reschedule or pay a small fee. If your gut says “but I’m not expecting anything…”, trust it. Here’s how to be sure.

🍏 Check your message free →

What this scam looks like

⚠️ Example of a scam message“AusPost: Your package has a $2.99 unpaid shipping fee. Update here to avoid return: auspost-delivery[.]info/au”

The tell-tale signs

It asks you to pay a small fee or “confirm your address” through a link.
The web address isn’t auspost.com.au — it’s something close-but-wrong (auspost-delivery.info, auspostau.com, and the like).
You weren’t expecting a parcel, or the message doesn’t name what it is.
It pushes you to act fast “or the parcel will be returned”.

What to do

Don’t tap the link. Australia Post never texts a link asking for payment or card details.
Check for real: open the official AusPost app, or type auspost.com.au yourself and track with the ID you were given when you posted or ordered.
Delete the text. If you tapped and entered card details, ring your bank now on the number on your card.
Report it: forward the text to Scamwatch, or report at scamwatch.gov.au.

Not sure about a message you’ve got?

Check it free with the Tech Helper

Show it the message and it’ll tell you honestly whether it looks like a scam, and exactly what to do. Free, calm, and there’s a real person — me — behind it if you’re still unsure.

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The three rules that stop almost every scam

If they rush you, it’s a scam. Real companies never hurry you. "Act now", "your account will be locked today", "final notice" — that pressure is the tell.
Never use the door they give you. Don’t tap the link or ring the number in the message. Go in your own way — open the official app yourself, or ring the number on the back of your card.
Your codes are yours. Full stop. Those six-digit text codes are keys to your accounts. No genuine company will ever ask you to read one out.

Common questions

Does Australia Post send links by text?

Australia Post may send tracking updates, but it will never text you a link asking for payment, card details or personal information. When in doubt, track your item in the official AusPost app instead.

I clicked the link — what now?

Don’t panic. If you entered card details, ring your bank straight away on the number on the back of your card and ask them to watch the account. Change any password you typed in. Then report it to Scamwatch.

Been caught, or worried your details are out there? You’re not alone, and there’s no shame in it. Report a scam at scamwatch.gov.au, and for identity help call IDCARE free on 1800 595 160. And if you’d like a patient hand, leave your number and I’ll call you back.