Scam checker · The Calm Tech

Is this Amazon / Prime “charge” call or text a scam?

A recorded call or text says your Amazon or Prime account has been charged a large amount — press 1 or tap here to cancel. It’s a trick to get you talking to a “refund” scammer. Here’s how to tell.

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What this scam looks like

⚠️ Example of a scam message“Your Amazon Prime membership has been renewed for $99.99. If you did not authorise this, press 1 to speak to an agent and cancel.”

The tell-tale signs

An unexpected charge you don’t recognise, with a button or number to “cancel”.
Pressing 1 connects you to a person who wants remote access or your card details to “refund” you.
They ask you to buy gift cards, or move money, as part of the “refund”.
The message is a recording, or from a number that isn’t Amazon.

What to do

Don’t press any buttons and don’t tap the link. Just hang up or delete it.
Check for real: open the Amazon app or type amazon.com.au yourself and look at Your Orders and Prime membership.
Amazon won’t ask for remote access, gift cards, or your banking to give a refund.
Report it at scamwatch.gov.au.

Not sure about a message you’ve got?

Check it free with the Tech Helper

Show it the message and it’ll tell you honestly whether it looks like a scam, and exactly what to do. Free, calm, and there’s a real person — me — behind it if you’re still unsure.

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The three rules that stop almost every scam

If they rush you, it’s a scam. Real companies never hurry you. "Act now", "your account will be locked today", "final notice" — that pressure is the tell.
Never use the door they give you. Don’t tap the link or ring the number in the message. Go in your own way — open the official app yourself, or ring the number on the back of your card.
Your codes are yours. Full stop. Those six-digit text codes are keys to your accounts. No genuine company will ever ask you to read one out.

Common questions

How do I check a real Amazon charge?

Never use the number or link in the message. Open the Amazon app or type amazon.com.au yourself, sign in, and check Your Orders and your Prime membership. Any genuine charge shows there.

Been caught, or worried your details are out there? You’re not alone, and there’s no shame in it. Report a scam at scamwatch.gov.au, and for identity help call IDCARE free on 1800 595 160. And if you’d like a patient hand, leave your number and I’ll call you back.